Administrator Customer Service

Job Details:

  • Industry: Admin, Customer Service
  • Address: Burgess Hill
  • Salary: Salary £17500 - £19,500
  • Job Type: Full Time Permanent

Job Description:

    Administrator Customer Service

    Burgess Hill, near Brighton – driver required

    Salary £17500 – £19,500

    Hours – Monday- Friday, 37.5 hr per week

    Working Pattern – Mon – Fri 9-5.30, but with flexibility to work between 7am and 7pm if required

    Hunters’ client is a growth model aircraft parts specialist requiring a motivated Administrator to join their hard working Parts Repair team. This would suit a very positive team player who is looking for a secure and long term employment. The salary increases in line with your level of aircraft components expertise; so whilst you start at this entry level you enjoy the benefits of annual pay reviews and opportunities for promotion.

    The Administrator will assist the MRO Team with administration of aircraft component repairs, through approved suppliers, to maximise inventory availability and minimise cost. Assist with the management of suppliers, to ensure on time delivery and high service levels.

    Requirements:

    • Essential A-levels A-C, a university degree or similar level qualification beneficial

    • Experience in an administrative role gained within an office environment desirable

    • Interest in aircraft components highly advantageous

    • Desire to learn and develop knowledge and skills within Maintenance Repair & Overhaul component management

    • Analytical thinker with some experience in producing reports and evaluating data useful

    • Good organisational and time management skills

    • Numerate, accurate with good attention to detail

    • Self-motivated, able to use own initiative and succeed in a busy environment

    • Excellent communication skills at all levels, verbal and written

    • Professional and confident telephone skills

    • Ability to multi-task, prioritise, meet deadlines and KPI’s

    • Flexibility with working hours

    • Ability to travel occasionally as and when required

    • Good experience in Excel, Word and Outlook, with exposure to databases.

    • Language skills desirable

    Responsibilities:

    • Liaise and build successful relationships with designated suppliers

    • Raise repair orders on approved suppliers in accordance existing procedures

    • Process quote approvals

    • Effectively expedite and report on all open repair/sales orders, repair facility queries and customer cost approvals using specialised IT expediting system

    • Ensure excellent Internal & external customer support is provided & MRO

    • Effective management of emails, ensure centralised repairs and individual inbox is cleared daily

    • Produce and present various MRO reports including reports on order status, KPI’s, supplier and customer performance

     

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