Customer Experience Executive
Location: Hove, East Sussex
Monday to Friday, with flexible working between 8:00am and 6:00pm.
Occasional Saturdays (10:00am – 4:00pm) on a rota basis
37.5 hours per week.
Salary: UT £32 DOE
Customer Experience Executive – The Opportunity
- Deliver an exceptional customer experience across telephone, email, social media and online messaging channels.
- Manage customer enquiries, aftercare requests and service-related issues professionally and efficiently.
- Process quotations, orders, product enquiries and order tracking requests accurately.
- Coordinate service visits and follow-up appointments where required.
- Accurately maintain customer records using the CRM system.
- Work closely with internal departments to resolve customer queries and ensure timely resolutions.
- Escalate complex customer issues where appropriate.
- Monitor customer feedback and support the continuous improvement of customer service standards.
Customer Experience Executive – About You
- Previous experience in a customer service, customer relations or aftercare role.
- Excellent communication and interpersonal skills.
- A professional, empathetic and customer-focused approach.
- Strong organisational skills and attention to detail.
- The ability to manage multiple priorities in a fast-paced environment.
- Confidence using Microsoft Office and CRM systems.
- A proactive attitude and willingness to learn.
Customer Experience Executive – What’s on Offer
- Competitive salary dependent on experience.
- Employer pension contribution.
- 31 days annual leave (including Bank Holidays), increasing with service.
- MediCash Health Package (following successful probation).
- Life Assurance.
- Staff discount scheme.
- Free on-site parking.
- Ongoing training and development opportunities.
- Supportive and collaborative working environment.