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Customer Support – Graduate

Customer Support – Graduate

£24,300

Brighton

Full Time 37.5 hours, (1 in 6 Sat or Sunday shifts with day back in lieu, free breakfast and lunch, fabulous modern offices, share option, 23 days holiday plus regular salary reviews and promotion opportunities)

A flexible and career-minded office Customer Support operative is required for Hunters’ client, a vibrant renewable energy company offering a fast-track career path especially for motivated graduates and exceptional customer service champions.

Our client has won multiple awards and is a proud equal opportunities employer. Every Friday afternoon they have ‘Family Dinner’, where all their team connect through a video link with snacks and drinks for updates from the week and to recognise achievements across the team. They are growing very quickly and enjoy celebrating their hard-earned milestones, so don’t be surprised if they have a little celebration here and there. When you join, you will also become a member of their Equity Bonus Scheme. As a member, you will be gifted share option in the company.

The Customer Support – Graduate – the job

  • The Customer Support role is likely to change over time and we’ll evolve and change as the software and systems used evolve and change
  • Talking to customers over the phone or via email, engaging with industry stakeholders and highlighting inefficiencies all form part of the day to day role
  • Working in Operations, you’ll be at the core of the business – working with customers. Taking full responsibility for all issues that you come across, you’ll be delivering end to end customer service
  • Every day, the Customer Support team come across problems not seen before, and those in Operations are tasked with bringing about solutions while keeping up with rapid-fire change as they grow.

The Customer Support – Graduate – the fit

  • Our client is looking for people who are up for a challenge. They know having a diverse, open culture that fosters success and drives innovation. The types of people they would love to hear from are those that are: excited to help customers
  • You’ll need be flexible to work the shift patterns which includes lates and weekends. You’ll also need to be a great communicator, show warmth and empathy, and be able to demonstrate problem solving skills.

The Customer Support – Graduate – benefits

  • A holiday scheme is included, starting initially at 22 days + Bank Holidays rising annually by 1 day to a max of 25 days
  • Generous pension scheme will be provided with a 4% employer contribution