IT Support Technician
Ut £35,000
Crawley
An IT Support Technician is required for Hunters’ B2B IT solutions client to work as a member of the Managed Services support desk providing 2nd line plus 3rd line field based technical IT support to IT managed services customers.
FT M-F
IT Support Technician – job
• 1st but predominantly 2nd & 3rd line technical assistance to IT & Unified Communications clients being part of the day to day operation of the service desk team delivering the best level of client support, regular system updates & adopt best working practices.
• Managed IT hardware & software solutions plus infrastructure with regards to installation, troubleshooting & support being able to assist and escalate to software vendors as necessary ensuring any fault or issue is resolved in timely fashion.
• Full operational understanding of Microsoft Office 365 & MS hosted platforms being able to provision and support the same as well as desktop and server operating system troubleshooting & maintenance.
• Visit client sites as needed in a pre-sales or technical support capacity.
IT Support Technician – person
• Experience in similar IT support role
• Excellent communication skills, particularly able handle client support calls professionally
• Full driving licence (Manual) is essential
• Degree Level is desirable
• Further education engineering/IT qualifications are desirable
• Cyber security qualification is desirable
IT Support Technician – extra
• Company pension
• Health & wellbeing programme
• On-site parking
• 25 days holiday + bank holidays
