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Operations Planner

Operations Planner

Ut £40,000

An operations planner to plan and allocate resources across a contact centre and operations team is required for Hunters’ client, a leading utilities company

8.30 – 5.00 Monday to Friday. Hybrid, 2 days in office


Operations Planner – the job

  • Manage and develop Forecasting & Planning and accurately prepare forecasts and budgets for call & non-call workloads and resource
  • Monitor and propose effective shift patterns and schedules to match business requirements, optimising performance of all Customer contact teams and staff satisfaction by providing flexible options
  • Deliver effective & accurate reports detailing key performance indicators and commentary relating to workforce and shift performance

Operations Planner – the fit

  • Experience in team management and effective resource planning
  • Skills in using a Workforce Management tool
  • Previous examples of where you have managed projects end-to-end


Operations Planner – the benefits

  • Flexible employer with an open approach to work/life balance
  • 25 days holiday plus bank holidays
  • Excellent benefits package including private medical insurance/dental cover and non-contributory pension