Operations Planner
Ut £40,000
Worthing
An operations planner to plan and allocate resources across a contact centre and operations team is required for Hunters’ client, a leading utilities company
8.30 – 5.00 Monday to Friday. Hybrid, 2 days in office
Operations Planner – the job
- Manage and develop Forecasting & Planning and accurately prepare forecasts and budgets for call & non-call workloads and resource
- Monitor and propose effective shift patterns and schedules to match business requirements, optimising performance of all Customer contact teams and staff satisfaction by providing flexible options
- Deliver effective & accurate reports detailing key performance indicators and commentary relating to workforce and shift performance
Operations Planner – the fit
- Experience in team management and effective resource planning
- Skills in using a Workforce Management tool
- Previous examples of where you have managed projects end-to-end
Operations Planner – the benefits
- Flexible employer with an open approach to work/life balance
- 25 days holiday plus bank holidays
- Excellent benefits package including private medical insurance/dental cover and non-contributory pension
