Telecoms 2nd Line Support

Crawley

Up to £38,000 doe (ote is £40k)

A Telecoms 2nd Line Support Specialist is required for Hunters’ leading and fast-growing telecoms client.

Telecoms 2nd Line Support – job

Provide second line technical support to the Support team as well as customers via phone, email, and other channels, ensuring high quality service and support for more complex issues.
Troubleshoot and resolve advanced technical problems with telecommunications products and services, including internet connectivity, VOIP phones, and network connectivity (Including Leased Lines).
Maintain accurate records of customer interactions, technical issues, and resolutions in our ticketing system, with a high level of detail and organisation.
Collaborate with cross functional teams to escalate and resolve complex technical challenges.

Telecoms 2nd Line Support – person

Experience in a telecommunications support role with a strong technical background.
Advanced technical proficiency with telecommunications systems, particularly with 8×8 (Work and VCC)
Exceptional customer service and communication skills, committed to ongoing professional development.

Telecoms 2nd Line Support – extra

A competitive salary range of £28,000 to £38,000 per annum, depending on experience and technical skills.
Opportunities for technical specialisation and professional growth within the company.
Comprehensive benefits package including pension scheme, flexible work arrangements, and more.