Customer Support Advisor
Worthing
£22,000
A Customer Support Advisor is required for Hunters’ charity client to offer support and payment advice to existing customers by telephone.
Perm FT – 35 hours per week. Monday – Friday
Between 9am-5pm, completed on an alternate week shift basis 9am – 4.30pm & 9.30am – 5pm
Customer Support Advisor – the job
- Provide information, advice and support over the telephone on Direct Payments
- Respond effectively to telephone and other enquiries from existing customers, their carers, disabled people, social care/NHS staff and the general public including researching specific queries
Customer Support Advisor– the person
- Experience of working in a customer service environment
- Proficient in use of MS Office applications – particularly Excel and Word and the use of web-based applications and email
- Empathetic, compassionate and understanding of others
- Excellent telephone and written communication skills using plain English
