Skip to main content

Customer Support Advisor

Customer Support Advisor



A Customer Support Advisor is required for Hunters’ charity client to offer support and payment advice to existing customers by telephone.

Perm FT – 35 hours per week. Monday – Friday

Between 9am-5pm, completed on an alternate week shift basis 9am – 4.30pm & 9.30am – 5pm

Customer Support Advisor – the job

  • Provide information, advice and support over the telephone on Direct Payments
  • Respond effectively to telephone and other enquiries from existing customers, their carers, disabled people, social care/NHS staff and the general public including researching specific queries

Customer Support Advisor– the person

  • Experience of working in a customer service environment
  • Proficient in use of MS Office applications – particularly Excel and Word and the use of web-based applications and email
  • Empathetic, compassionate and understanding of others
  • Excellent telephone and written communication skills using plain English