Technical Customer Service
£25,000 (£26,000 if you speak German)
Horsham
Perm, FT, office based (plush!) 8AM – 4PM OR 9:15AM – 5:15PM Mon -Fri (with 1 Hour Lunch Break
A Technical Customer Service Administrator is required for Hunters’ medium-sized and global European wholesale client. The Technical Customer Service Administrator is the first point of contact for customers needing assistance.
Technical Customer Service – the job
- Prioritise and process customer orders and requests submitted by telephone, email, live chat or instant message
- Investigate and resolve customer complaints and resolve complaints quickly and patiently, including assistance of customers who may have received their orders late, have received the wrong order or have received faulty products
- Liaise with company suppliers to arrange collections, deliveries item repairs, correspondence and email management as needed
Technical Customer Service– the person
- Customer service experience within an office, including call handling and CRM
- Empathetic and caring attitude
Technical Customer Service– the benefits
- Personal growth and progression opportunities
- 23 days holiday plus national holidays (increasing with extended service)
- Modern office and working environment
- Company contribution pension scheme
- Company life assurance scheme
- Team events
- Yearly Company Performance Bonus